Auckland Libraries: Service updates

Service updates

Our libraries are open their regular hours and days, but at times, our services could be affected at short notice.

Changes to our services may include any of the following:

  • Some libraries temporarily offering contactless services at the door only. Staff will be available to help you pick up requests, select library items for you, and support you with printing requests.
  • Some libraries temporarily closed due to a shortage of staff.
We strongly recommend watching your local library’s Facebook page or contacting our Te Māpuna Library Connect team on (09) 377 0209 for the most up-to-date information. 

What you need to know when visiting a library

  • From Tuesday 13 September, wearing a facemask is recommended but not required. Visit the COVID-19 website for information. Go to COVID-19 website. 
  • If you feel unwell, please stay home. If you want to collect an item, please ask a friend or family member to help.
  • If you are self-isolating, please hold on to your library items and return them when you can visit us again. We are no longer charging overdue fines, so please don't worry about missing your due dates during this time.


Available library services at the door and from home

If your local library is temporarily closed or only offering contactless services at the door, the following services are available:

  • Contactless services at the door. Staff will be available to help you pick up requests, select library items for you, and support you with printing requests.
  • eCollections and online resources.
  • Free WiFi outside our buildings.
  • Research and information services via phone or email.
  • Virtual book-a-librarian help - phone our Te Māpuna Library Connect team on (09) 377 0209 or fill out our contact us form. Go to Contact Us form
  • Virtual events and programming offered by some libraries.


Information, Heritage, and research services

  • Te Māpuna Library Connect, interloans and Information Supply services are operating as normal.
  • Research Centres are open, with reduced hours. For information about opening hours for all library locations, go to the locations and hours page.
  • Our expert librarians are available to give you research advice, answer questions, supply digital material from our collections. They can also arrange for copies of material to be emailed to you, subject to copyright restrictions.
  • Please phone (09) 377 0209 and ask to speak to a member of our Research team. You can also reach the Research team by sending a query through the research enquiry form. We'll contact you to make sure we understand what you need. Go to the research enquiry form.


Mobile libraries and home delivery services

  • Check timetabled stops information on the Auckland Mobile Libraries Facebook page, contact the Te Māpuna Library Connect Team on 09 377 0209 or visit the mobile libraries page on the website.
  • Timetabled stops at early childhood centres, schools and aged care facilities are operating and our mobile libraries teams continue to attend events and operate pop-ups in the community.
  • Our home delivery service is running. 
  • If you have any questions regarding your home delivery, or if you want to enquire about this service, contact our Te Māpuna Library Connect team on (09) 377 0209 or use our general enquiries form.
  • Aged care facilities' residents that are unable to access their local library can request our home delivery service. Contact our Te Māpuna Library Connect team on (09) 377 0209 or use our general enquiries form to arrange a delivery.


CAB and Justice of the Peace


Contact us

If you have any further questions or concerns, please contact us via Te Māpuna Library Connect on

Auckland Libraries:Service updates Announcements and updates to Auckland Libraries procedures relating to COVID-19