Services and interim vaccination position – Auckland Council Libraries
We've enjoyed reconnecting with you since we re-opened and want to let you know that we continue to monitor and adjust our services in line with the new COVID-19 Protection Framework.
The health and safety of our staff and customers is our top priority and we will continue to do all we can to keep customers and our staff safe while in our libraries. To do this we introduced our interim vaccination position when Tāmaki Makaurau Auckland moved to the COVID-19 Protection Framework.
We are providing services for everyone, but to come inside our libraries, a 'My Vaccine Pass' is required for anyone aged 12 years three months and over. Please have your 'My Vaccine Pass' ready to present to the team when you visit.
The vaccination pass requirement will be in place at least until the end of June 2022.
We are particularly mindful of helping protect the health and safety of our most vulnerable communities, of customers who cannot be vaccinated due to medical exemptions, and those under 12 years of age.
We have staff and signage on-site to remind you to have your 'My Vaccine Pass' ready to present to the team each time you visit.
Read more about Auckland Council's interim vaccination position on Our Auckland. Thanks for your understanding and kindness.
Go to Our Auckland
How to get ‘My Vaccine Pass’
There are a number of ways to get your ‘My Vaccine Pass’ .
If you need technical help or support to understand how to get a ‘My Vaccine Pass’, talk to our friendly staff who can answer your questions as well as support you to print out a copy of your ‘My Vaccine Pass’.
Available library services without proof of vaccination
If you do not have a vaccination pass or are not yet comfortable visiting a library, we are continuing to offer the following library services:
Contact tracing
When visiting any of our libraries, you must check in using the NZ COVID Tracer app or use a paper sign-in slip.
You can download the NZ COVID Tracer app from the Google Play store for Android devices, or the App store for Apple devices.
Face coverings, physical distancing, and hygiene measures
- A face mask must be worn when visiting our libraries.
- There are limits to the numbers of people permitted inside the library at the same time. Maximum numbers will depend on the size of each library.
- If you feel unwell, please stay home. If you want to collect or return an item, please ask a friend or family member to help.
- In accordance with the Government and the library sector guidelines, there is no need for us to quarantine or disinfect items.
- High-touch surfaces like self-check machines will be cleaned throughout the day, hand sanitiser will be available, and our libraries will be thoroughly cleaned each night.
- More details on health and safety requirements are available on the New Zealand Government
COVID-19 website.
Information, Heritage, and research services
- Te Māpuna Library Connect, interloans and Information Supply services are operating as normal.
- The Special Collections Reading Room at Central City Library remains closed. Please email
specialcollections@aucklandcouncil.govt.nz for assistance from our heritage librarians.
- Research Centres are open, with reduced hours. Research Central is still operating from the 1st floor of the Central City Library.
Find information about opening hours including summer holiday hours for all library locations.
- Our expert librarians are available to give you research advice, answer questions, supply digital material from our collections. They can also arrange for copies of material to be emailed to you, subject to copyright restrictions.
- Please phone (09) 377 0209 and ask to speak to a member of our Research team. You can also reach the Research team by sending a query through the general enquiry form. We'll contact you to make sure we understand what you need.
Mobile libraries and home delivery services
- Our mobile libraries are offering a contactless click and collect service.
- A 'My Vaccine Pass' is required for anyone aged 12 years three months and over to come on board our mobile buses. We are operating a one-in-one-out system.
- You can check timetabled stops information on the
Auckland Mobile Libraries Facebook page or you can contact the Te Māpuna Library Connect Team on 09 377 0209.
- Timetabled stops at early childhood centres, schools, and aged care facilities are temporarily on hold.
- Our home delivery service has resumed. All deliveries are contactless. Home delivery customers will be contacted by a librarian to confirm a delivery date and time and explain the contactless protocols.
- If you have any questions regarding your home delivery, or if you want to enquire about this service, contact our Te Māpuna Library Connect team on (09) 377 0209 or use our general enquiries form.
- Aged care facilities' residents that are unable to access their local library can request our home delivery service. Contact our Te Māpuna Library Connect team on (09) 377 0209 or use our general enquiries form to arrange a delivery.
CAB and Justice of the Peace
- The Citizens Advice Bureau (CAB) and Justice of the Peace services operate separately from Auckland Council Libraries.
- Please contact them directly to find information about their available services.
Contact us
If you have any further questions or concerns, please contact us via Te Māpuna Library Connect on