Auckland Libraries: Alert Level 1 – What to expect during your library visit

Alert Level 1 – What to expect during your library visit

Welcome back! All Auckland Libraries locations are now open.​

We are grateful for the support and patience our communities have given us during this time.

Visit our locations and hours section to check the opening hours for our community libraries, mobile libraries and research centres.


Please note: 

Auckland Council Archives’ offices will be re-opening at 2pm on Thursday 11 June and will resume their normal opening hours. 

  • Central: Basement, Central City Library, 44-46 Lorne Street, Auckland CBD – Monday to Friday 2pm to 5pm, or by appointment 
  • North/West: Basement, Colmar Brunton Building, 6-10 The Strand (the entrance is off Channel View Road), Takapuna – Monday to Friday 2pm to 5pm, or by appointment 
  • South: Basement, Civic Centre – Manukau, 31-33 Manukau Station Road, Manukau – by appointment only. 

Visit Auckland Council’s website for more information about Council Archives.


Contact tracing  

You are no longer required to provide your details for contact tracing.

For your own records, you can use Auckland Council's online check-in process when you visit a library. You can complete this form on your smart phone, tablet or laptop. Staff can help you fill in the form if you need support.

We are working through the process to display posters with the government's NZ COVID Tracer app details so you can keep a personal diary record of your library visit.


Hygiene measures 

  • To ensure the health and safety of our staff and other members of the community, we ask that people do not come to our libraries if they are feeling unwell. If you are unwell and need a library item, or need to return an item, please ask a friend or family member to do this for you. 
  • Following guidance received from the Government and the library sector, there is no need for us to quarantine items. Staff and customers aren't required to disinfect items before returning them to the library.
  • Staff are regularly following handwashing procedures, wiping down surfaces during the day, and our libraries are thoroughly cleaned each night.


Services 

  • Free WiFi is available at all libraries.
  • Public computers and printing access are available.
  • Book a librarian sessions will resume, and staff are available for help and advice. To book a librarian session, fill out our book a librarian form
  • Our mobile library and homebound delivery services have resumed. Requests can be picked up from the buses.
  • All physical events in libraries are on hold, including Storytime, Wriggle and Rhyme, book clubs and language classes. Many of our libraries are running events and programming online via social media and video conferencing platforms. Contact your local library to find out what virtual events and online programmes they’re running. We are working towards resuming physical events in libraries in July.
  • The Citizens Advice Bureau (CAB) and Justice of the Peace services operate separately from Auckland Libraries. Please contact them directly to check on locations and days/times.


Loans and returns

  • If you are unable to renew or return your books, don’t worry. Overdue fees have been suspended to the end of June.
  • All items (except interlibrary loans) can be renewed twice unless other customers have requested them. 
  • Borrowing limits have been increased from 35 to 50 physical items for adults. 
  • All return slots are now available. You can renew items online if you need to.
  • Ready-to-Go Reads – pre-packaged selections of 5 books (genre and age-based) are now available! Fill out our Ready-to-Go Reads form to request up to two book packs. We'll let you know when they're ready to pick up from your chosen library. 

Holds/requested items 

  • You now have 7 days to pick up your holds from the request shelf.
  • The $2 charge for not picking up a request has been removed. 
  • There are express lanes for picking up holds.  


Fees and charges 

  • Overdue and non-hold pick-up fines have been removed until 30 June 2020. You will not accrue any additional fines during this time. 


Contact us 

If you have any further questions or concerns about your library account, contact us via Library Connect on (09) 377 0209, fill out our online contact form or chat to staff on your next visit.

Managing your account online

You can manage your library account online by logging in with the barcode number on your library card and your PIN/password.


You can then browse the libraries catalogue to check out our eCollections and online resources.


To login, set up or reset your PIN/password, visit our login page.


eCollections and online resources

There are many libraries collections and services you can access online.

Login with your library barcode number and your PIN/password. You can then browse the libraries catalogue to check out our eCollections and online resources.

To login, set up or reset your PIN/password, visit our login page.


Tip

When checking out eBooks and eAudiobooks, choose 7-day, 14-day, 21-day or 28-day loans. You can also return early to pass your copy to the next person in the queue.


Don't have a library membership?

Sign up for an Auckland Libraries eMembership to enjoy free access to thousands of eBooks, eAudiobooks, streaming movies and more. It only takes a couple of easy steps and can be done entirely from home!


Join now


Contact us

If you have any further questions or concerns, please contact us via Library Connect on


09 377 0209


You may also fill out our online contact form.


If your enquiry is regarding the Citizens Advice Bureau or Justice of the Peace services, please contact them directly.

Please be patient as there may be increased waiting times when contacting our Library Connect team.


COVID-19 information

For all COVID-19 information, visit the Unite Against COVID-19 website at covid19.govt.nz.




Auckland Libraries:Alert Level 1 – What to expect during your library visit Announcements and updates to Auckland Libraries procedures relating to COVID-19