Auckland Libraries: Alert Level 1 – What to expect during your library visit

Alert Level 1 – What to expect during your library visit

13 November 2020 

Central City Library Tāmaki Pātaka Kōrero, including Research Central and Special Collections, is open again at its normal hours from Saturday 14 November, following today’s COVID-19 announcement from the New Zealand government.
Be kind, be calm, stay safe.

Visit our locations and hours section to check the opening hours for our community libraries, mobile libraries and research centres.


Contact tracing

We strongly encourage you to keep track of all your movements, using whatever methods are available to you.


NZ COVID Tracer app

Posters displaying the government’s NZ COVID Tracer app QR code are outside every library, so you can keep an accurate personal record of your movements.

You can download the NZ COVID Tracer app from the Google Play store  for Android phones, or the App store  for Apple devices.

Read more about the NZ COVID Tracer app. 


Contact tracing sign-in sheets at our libraries

Like all Auckland Council community facilities, we have a paper-based sign-in sheet inside the library to ensure we have processes in place for tracing visitors to our facilities.

If you aren’t using the COVID Tracer App, please complete the sheet.

Please note: The details on the sign-in sheet will only be used for COVID-19 contact tracing by the Ministry of Health. Information will be securely stored for 60 days, then destroyed.


Hygiene measures and physical distancing 

  • If you are feeling unwell, please do not come to our libraries to ensure the health and safety of our staff and other members of the community is not compromised. If you are unwell, want to collect or return an item, please ask a friend or family member to do this for you.
  • In accordance with the Government and the library sector guidelines, there is no need for us to quarantine items. Staff and customers aren’t required to disinfect items before returning them to the library. 
  • Staff are taking extra care handling returned items; using gloves and following proper handwashing procedures. 
  • Hand sanitiser is available for customers on entry, as well as next to our self-check machines, public computing areas and EFTPOS terminals. We encourage you to use hand sanitiser when visiting a library. 
  • Our libraries are thoroughly cleaned each night and additional cleaning will be done throughout the day, including wiping down surfaces, handrails and computers with anti-viral spray. 
  • Our staff in community libraries may be wearing face masks as an additional precaution.


Services 

  • Free WiFi is available at all libraries.
  • Public computers and printing access are available.
  • Book a librarian sessions have resumed, and staff are available for help and advice. To book a librarian session, fill out the Book a librarian form
  • Our mobile library and pop-up library service has resumed. Our expanded homebound delivery service supporting vulnerable Aucklanders is continuing. Requests can be picked up from the buses. 
  • Physical events have resumed at our libraries. See our events section for a selection of feature events or visit your local library’s Facebook page to find their full list of events or programming. 
  • The Citizens Advice Bureau (CAB) and Justice of the Peace services operate separately from Auckland Libraries. Please contact them directly to check on locations and days/times.
  • Ready-to-Go Reads – pre-packaged selections of 5 books (genre and age-based) are now available! Fill out our Ready-to-Go Reads form to request a book pack. We'll let you know when they're ready to pick up from your chosen library. 


Loans, returns and requested items 

Most items (except inter-library loans) can be renewed twice unless other customers have requested them.

Loans may have been extended by our automated renewals process. Please log in to your account to check the due dates on your library items.

All return slots are available. Where there is no external returns slot, you are able to leave items with staff inside the library.

The $2 charge for not picking up a requested item has been removed.


Contact us 

If you have any further questions or concerns about your library account, contact us via Library Connect on (09) 377 0209, fill out our online contact form or chat to staff on your next visit.

Please be patient as there may be increased waiting times when contacting our Te Māpuna Library Connect team.


Managing your account online

You can manage your library account online by logging in with the barcode number on your library card and your PIN/password.


You can then browse the libraries catalogue to check out our eCollections and online resources.


To login, set up or reset your PIN/password, visit our login page.


Please note: You may experience some slowness when accessing our online services during this time due to increased activity.


eCollections and online resources

There are many libraries collections and services you can access online.

Login with your library barcode number and your PIN/password. You can then browse the libraries catalogue to check out our eCollections and online resources.

To login, set up or reset your PIN/password, visit our login page.


Tip

When checking out eBooks and eAudiobooks, choose 7-day, 14-day, 21-day or 28-day loans. You can also return early to pass your copy to the next person in the queue.


Don't have a library membership?

Sign up for an Auckland Libraries eMembership to enjoy free access to thousands of eBooks, eAudiobooks, streaming movies and more. It only takes a couple of easy steps and can be done entirely from home!


Join now


Contact us

If you have any further questions or concerns, please contact us via Te Māpuna Library Connect on 

09 377 0209



You may also fill out our online contact form


If your enquiry is regarding the Citizens Advice Bureau or Justice of the Peace services, please contact them directly.

Please be patient as there may be increased waiting times when contacting our Te Māpuna Library Connect team.


COVID-19 information

For all COVID-19 information, visit the Unite Against COVID-19 website at covid19.govt.nz.




Auckland Libraries:Alert Level 1 – What to expect during your library visit Announcements and updates to Auckland Libraries procedures relating to COVID-19