Auckland Libraries: Visiting our libraries during Orange

Visiting our libraries during Orange

We continue to monitor the impact of COVID-19 and adjust our services in line with the COVID-19 Protection Framework.

Our libraries are open their regular hours and days with the health and safety protocols of the Orange traffic light setting, but at times, our services could be affected at short notice.

Changes to our services may include any of the following:

  • Some libraries temporarily offering contactless services at the door only. Staff will be available to help you pick up requests, select library items for you, and support you with printing requests.
  • Some libraries temporarily closed due to a shortage of staff.
We strongly recommend watching your local library’s Facebook page or contacting our Te Māpuna Library Connect team on (09) 377 0209 for the most up-to-date information. 

Vaccine passes are not needed at Council sites and facilities, including our libraries. You can read more on Our Auckland. Go to Our Auckland website 


What you need to know when visiting a library

  • Vaccine passes are not needed at our libraries and Council facilities.
  • You must wear a face mask at all times. Visit the COVID-19 website for information about face masks and face mask exemptions. Go to COVID-19 website. 
  • If attending an indoor event at a library, you must wear a face mask.
  • If you feel unwell, please stay home. If you want to collect an item, please ask a friend or family member to help.
  • If you are self-isolating, please hold on to your library items and return them when you can visit us again. We are no longer charging overdue fines, so please don't worry about missing your due dates during this time.


Available library services at the door and from home

If your local library is temporarily closed or only offering contactless services at the door, the following services are available:

  • Contactless services at the door. Staff will be available to help you pick up requests, select library items for you, and support you with printing requests.
  • eCollections and online resources.
  • Free WiFi outside our buildings.
  • Research and information services via phone or email.
  • Virtual book-a-librarian help - phone our Te Māpuna Library Connect team on (09) 377 0209 or fill out our contact us form. Go to Contact Us form
  • Virtual events and programming offered by some libraries.
  • Print and collect services. Print and collect is available when a library offers contactless services only.


Print and collect services

To remotely access our print and collect services, you can:

  • Email the document to libraryconnect@aklc.govt.nz. Use "Print Request: YOUR NAME" for the subject line. Please let us know the library you would like to get your printing from.
  • Visit your local library with your document on a USB storage device or your mobile device, and staff will support you to get it printed. 
Important note:

  • This service is available for up to 10 pages of black and white printing, per person, per day.
  • Your document will be double-sided printed and A4 size unless stated at the time of the request.
  • If your chosen library is temporarily closed, staff will advise on the closest available library to pick up your printed document.
  • Please ensure you’ve received a confirmation from us before visiting the library to pick up your printing.
  • These services are available when a library offers contactless services only.


Information, Heritage, and research services

  • Te Māpuna Library Connect, interloans and Information Supply services are operating as normal.
  • Research Centres are open, with reduced hours. For information about opening hours for all library locations, go here.
  • Our expert librarians are available to give you research advice, answer questions, supply digital material from our collections. They can also arrange for copies of material to be emailed to you, subject to copyright restrictions.
  • Please phone (09) 377 0209 and ask to speak to a member of our Research team. You can also reach the Research team by sending a query through the general enquiry form. We'll contact you to make sure we understand what you need.


Mobile libraries and home delivery services

  • Check timetabled stops information on the Auckland Mobile Libraries Facebook page or you can contact the Te Māpuna Library Connect Team on 09 377 0209.
  • Timetabled stops at early childhood centres and schools continue.
  • Timetabled stops at aged care facilities will operate in a contactless way.
  • Our home delivery service is running. All deliveries are contactless. Home delivery customers will be contacted by a librarian to confirm a delivery date and time and explain the contactless protocols.
  • If you have any questions regarding your home delivery, or if you want to enquire about this service, contact our Te Māpuna Library Connect team on (09) 377 0209 or use our general enquiries form.
  • Aged care facilities' residents that are unable to access their local library can request our home delivery service. Contact our Te Māpuna Library Connect team on (09) 377 0209 or use our general enquiries form to arrange a delivery.


CAB and Justice of the Peace


Contact us

If you have any further questions or concerns, please contact us via Te Māpuna Library Connect on

 

You may also fill out our online contact form



COVID-19 information

For all COVID-19 information, visit the Unite Against COVID-19 website at covid19.govt.nz.



Auckland Libraries:Visiting our libraries during Orange Announcements and updates to Auckland Libraries procedures relating to COVID-19