Auckland Libraries: Alert Level 2 and Libraries – What you need to know

Alert Level 2 and Libraries – What you need to know

From Tuesday 2 June, all libraries will be open. In Alert Level 2, your library visit may be different from what you are used to.​

Level 2 libraries and opening hours

Of the 55 libraries in our network, 32 are open at the moment. 

From Tuesday 2 June, all libraries will be open.

Please note: On Monday 1 June, all libraries will be closed with the exception of Botany Library. Botany Library will be open 10am - 5pm.

Click the headings below to find out which libraries are open and their hours:



What to expect during your library visit 

Like all Auckland Council locations, we’re using an online check-in process when you enter the library.

You will need to fill in your name and approximate length of your visit. You will also need to provide a contact phone number, physical address or email address. 

If you do not have a phone number, email address or physical address, please talk to our staff at the door and they can advise you.

You can complete this form on your smartphone, tablet or laptop at the library entry.

Libraries staff will provide support and input details for those without appropriate technology to complete. 

Customers who choose not to complete the form will not be able to enter any of Auckland Council’s community facilities. 

Please note: These details will only be used for COVID-19 contact tracing by the Ministry of Health. The data will be stored for 60 days and then deleted.

Tip

There is a poster at each library with a QR code that can be scanned with your device’s camera. When it is scanned, the location of the building you are visiting will be pre-filled on the form that will come up on your device. You do not need to download an app in preparation for your library visit.

The government has launched an app for tracking the places you have visited in a personal digital diary (NZ COVID Tracer) - this is an optional solution and different to our online-check in process. The NZ COVID Tracer app does not work on the QR codes printed on the posters at libraries.


Hygiene measures and physical distancing 

  • To ensure the health and safety of our staff and other members of the community, we ask that people do not come to our libraries if they are feeling unwell. If you are unwell and need a library item, or need to return an item, please ask a friend or family member to do this for you. 
  • As outlined in the Government’s guidelines, there are limits to the number of people allowed in our libraries at any one time during Alert Level 2. This will depend on the size of each library. This means, that like supermarkets, we are operating a one in, one out policy when we've reached capacity. We ask that you limit your library visit to 30 minutes or less.
  • Furniture and public computers have been re-arranged and decals are on the floor to indicate safe spacing for customers. 
  • Following guidance received from the Government and the library sector, there is no need for us to quarantine items. Staff and customers aren’t required to disinfect items before returning them to the library. 
  • Staff are using gloves to handle all returned items. They are also regularly following proper handwashing procedures during shifts to support this practice.
  • Hand sanitiser is available for customers on entry, as well as next to our self-check machines, public computing areas and EFTPOS terminals. We encourage you to use these when visiting a library. 
  • Our libraries are thoroughly cleaned each night and additional cleaning will be done throughout the day, including wiping down surfaces, handrails and computers with anti-viral spray. 


Services 

  • Free WiFi is available at all libraries.
  • Public computers and printing access are available, with 2-metre physical distancing and hygiene measures in place. We are limiting customers to one 30-minute session.
  • Staff assistance at computers will be minimal during Alert Level 2 and a minimum of 1 metre physical distance will be maintained.
  • At Alert Level 2, we are not providing face-to-face book a librarian sessions, however staff will be available for help and advice. To receive virtual book a librarian help, phone our Te Māpuna / Library Connect team on (09) 377 0209 or fill out our contact us form. 
  • Our mobile library service is resuming, however, in line with the Government’s guidelines, we have restrictions in place around entry into our vehicles. We are also expanding our homebound delivery service to support vulnerable Aucklanders. Mobile North and Mobile South are running their usual services. Mobile Central and West return from Tuesday 2 June. Requests can be picked up from the buses.
  • All physical events in libraries are on hold, including Storytime, Wriggle and Rhyme, book clubs and language classes. Many of our libraries are running events and programming online via social media and video conferencing platforms. Contact your local library to find out what virtual events and online programmes they’re running.
  • The Citizens Advice Bureau (CAB) and Justice of the Peace services operate separately from Auckland Libraries. Please contact them directly to check on locations and days/times.


Loans 

  • All library items on loan currently, have a due date of 29 May, however, you can renew these online if you need to. If you are unable to renew or return your books by 29 May, don’t worry. Overdue fees have been suspended to the end of June.
  • All items (except interlibrary loans) can be renewed twice unless other customers have requested them. 
  • Borrowing limits have been increased from 35 to 50 physical items for adults 
  • Ready-to-Go Reads – pre-packaged selections of 5 books (genre and age-based) are now available! Fill out our Ready-to-Go Reads form to request up to two book packs. We'll let you know when they're ready to pick up from your chosen library. 

Returns

  • Please return your items to one of our open library locations most convenient to you. You will be able to return items to all of our libraries as of 2 June. You can renew items online if you need to.
  • Where there is no external returns slot, you are able to leave items with staff who are stationed at the library entrance. You only need to sign in using contact tracing if you enter the building.


Holds/requested items 

  • If you haven't been able to pick up your relocated holds, these will be transferred back to your usual pick up location by Wednesday 3 June. This means they may be in transit over the weekend and on Tuesday. Pick-up dates will be extended another 10 days. 
  • You now have 10 days to pick up your holds from the request shelf.
  • The $2 charge for not picking up a request has been removed. 
  • There are express lanes for picking up holds.  


Unavailable items and spaces 

  • We have temporarily removed jigsaw puzzles, toys and games from our libraries and catalogue. 
  • Some of the public computers are unavailable to help people maintain safe physical distancing. Shared items, such as headphones, will not be provided during Alert Level 2. 
  • Some spaces in libraries may not be available, including study spaces and meeting rooms. Study spaces are limited due to physical distancing requirements. There are restrictions around occupancy and length of stays. We suggest a 30-minute visit per person.


Fees and charges 

  • Overdue and non-hold pick-up fines have been removed until 30 June 2020. You will not accrue any additional fines during this time. 


Contact us 

If you have any further questions or concerns about your library account, contact us via Library Connect on (09) 377 0209, fill out our online contact form or chat to staff on your next visit.

Managing your account online

You can manage your library account online by logging in with the barcode number on your library card and your PIN/password.


You can then browse the libraries catalogue to check out our eCollections and online resources.


To login, set up or reset your PIN/password, visit our login page.


Please note: You may experience some slowness when accessing our online services during this time due to increased activity.


eCollections and online resources

There are many libraries collections and services you can access online.

Login with your library barcode number and your PIN/password. You can then browse the libraries catalogue to check out our eCollections and online resources.

To login, set up or reset your PIN/password, visit our login page.


Tip

When checking out eBooks and eAudiobooks, choose 7-day, 14-day, 21-day or 28-day loans. You can also return early to pass your copy to the next person in the queue.


Don't have a library membership?

Sign up for an Auckland Libraries eMembership to enjoy free access to thousands of eBooks, eAudiobooks, streaming movies and more. It only takes a couple of easy steps and can be done entirely from home!


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Contact us

If you have any further questions or concerns, please contact us via Library Connect on


09 377 0209


You may also fill out our online contact form.


If your enquiry is regarding the Citizens Advice Bureau or Justice of the Peace services, please contact them directly.

Please be patient as there may be increased waiting times when contacting our Library Connect team.


COVID-19 information

For all COVID-19 information, visit the Unite Against COVID-19 website at covid19.govt.nz.




Auckland Libraries:Alert Level 2 and Libraries – What you need to know Announcements and updates to Auckland Libraries procedures relating to COVID-19