This guide gives you step-by-step instructions on common library tasks.
You now have access to all our libraries across Auckland and an extensive and growing collection of books, eBooks, DVDs, newspapers, magazines and online resources.
Visit any of our libraries to access free WiFi, public computers and printing services, as well as attend events and programmes run by our staff and members of the community.
For your local library’s services and opening hours, see
locations and hours.
Anyone can enjoy our library spaces and join our events without becoming a member. However, to borrow items, you will have to register.
To manage your library account online, simply
login with the barcode number on your library card and your PIN/password.
If you don’t remember your PIN/password,
login to reset it.
If you want to change your address, phone number, email address, or preferred library to pick up requests, fill in our
Update your details online form.
You will need your library card barcode number.
Fees and charges page for:
You won't be fined for returning library items after the due date, unless the item is an inter-library loan.
If a library item isn’t returned within 24 days of the due date, the item will be marked as lost, and a charge will be added to your library account. If you find the item and return it to the library, the replacement charge will be removed.
If you lose or damage a library item, please get in contact with us right away.
To check the status of your requested book,
login to your account using your library barcode number and PIN/password. You will see a list of items you’ve currently checked out.
On the left menu, click on Holds.
You will see each item you have placed a hold on, the status and your selected pickup location. A status that says “2 of 4 holds”, for example, means that once a copy is returned, you are the second in line out of four people who have placed a hold on the same item.
Log into your account if you want to cancel your hold or freeze your hold.
If you no longer want to borrow the book, cancel your hold by ticking the box next to the item title on the Cancel column and click Save changes.
If you do not want to progress your hold at this time but want to retain your place in the queue, freeze your hold by ticking the box on the Freeze column on the same row as the item.
Log in to your account to create a reading list.
The My lists feature is a handy tool for saving a list of books, eBooks, DVDs and other titles you'd like to read or request.
Note: The My lists feature is only available on desktop.
To view your reading history, you must be logged in to your account. When you registered to become a member, you were automatically opted into recording your reading history.
As a member, you can borrow up to 35 items at a time.
It’s free to borrow most items except for music CDs, rental DVDs and top picks. You can borrow books for 28 days and magazines for 14 days. For other items, see borrowing periods in
Fees and charges.
Browse the shelves at any of our libraries. To check out a book or other physical items, take it to a self-checkout machine. All you need is your library card. Or you can go up to the front desk to get a staff to check the item out for you.
To request an item to be sent to your local library, visit the Auckland Libraries catalogue and click the ‘request it’ button.
You will be asked to log in with your library barcode number and PIN/password if you are not yet logged in.
Become a library member.
Did not find what you were looking for?
Interloan it or
ask us to buy it.
You can also use the Search on top of our website. Enter a title or author you are looking for and make sure that you select Catalogue search. Click the search icon.
This should give you a list of catalogue results that match your search. Tick or untick filters on to widen or narrow your search.
Click on a result. Click the Request it button.
The record in the catalogue will clearly show if it is Available or Not available. You can request it whether or not it is available.
If a copy of a print book is available, you will soon be able to pick it up from the library of your choice. If we have your email address in your account, an email will be sent to you when it is ready to pick up.
If a copy of an eBook or an eAudiobook is available, you will be able to check the item out and access it right away using your device.
If no copies of print book are available immediately, you’ll be added to a waiting list and we’ll send you an email when it is available and ready for pick up.
If a copy of an eBook or an eAudiobook is unavailable, you will be able to place a hold on the item. We will send you an email notification when it is ready for you to check the item out.
login to your account and find out what place in line you are.
When you request a physical item such as print books, magazines and DVDs, you can select a library where you want to pick it up from. If we have your email address, you will receive an email notification when the item is ready to pick up.
Bring your library card with you when you collect your item at your pick up location. Go to the designated request pickup section of the library.
If you're an eMember and want to borrow a print book, go to your selected library for pick-up and speak to one of our staff to extend your membership to include physical items. You will need to bring photo ID.
Access material from other libraries in New Zealand or overseas through our inter-library loan service.
There's a charge for this service. For more information, take a look at our Fees and charges. Go to Fees and charges page
You can return an item to
any of our libraries, regardless of where you picked it up. Simply put the item inside the return chute whether the library is open or closed.
If you have provided us with your email address, you will receive an email reminder three days before physical items are due.
Items returned after hours will be recorded as returned on the day prior to the library opening.
eBooks and eAudiobooks are automatically removed from your device when due. You won't be fined for returning library items after the due date, unless the item is an inter-library loan.
If you want to keep an item longer, you can try to renew it. To renew an item, you have to be logged in to your account.
The renewal period is the same length as the initial loan period for the item. For example, you can renew print books for another 28 days. See loan periods for different items on the
Fees and charges page.
Renewal will start on the date you have chosen to renew the item, not the day after your initial loan period.
Our autorenewal function automatically renews most unreturned items on your library account for another 28 days.
Check your due dates on each item in your courtesy email to see which items have been auto-renewed and which ones you need to return.
To borrow eBooks, eAudiobooks, eMagazines, eNewspapers or streaming video, you need to
be an Auckland Libraries member.
Once you’re a member, you can use your library barcode number and PIN/password to access our eCollections.
The four eBook services available to Auckland Libraries members are:
Tip: To start browsing and borrowing eBooks, use your library details to login to your preferred eBook platform.
The three eAudiobook services available to Auckland Libraries members are:
Tip: To start browsing and borrowing eAudiobooks, use your library details to login to your preferred eAudiobook platform.
The four eMagazine services available to Auckland Libraries members are:
PressReader is the eNewspaper service available to Auckland Libraries members.
Access eNewspapers online through the PressReader website or download the PressReader app to your device.
access free resources covering a wide range of subjects such as business and industry, arts and music, science and social science, and family and local history.
Most of these resources have a search bar to help you with your specific topic. Some have featured material and a list of topics you can browse.
You will need your library barcode number and PIN/password to access some of these online resources while some do not require this. A few are only accessible when you are within one of our library locations.
Access streaming films for free via Beamafilm and OverDrive. All you need is a library membership and internet connection.
You can connect to our WiFi using your WiFi enabled laptop, tablet or smartphone (e.g. Apple, Android or Windows) within our library locations.
You can use up to 1GB of data per calendar day. Read information on WiFi sessions and restrictions.
If you are having connection problems, speak to one of our librarians for help.
It's free to use our public computers. You can access free WiFi and print your documents.
Use an available computer or join a queue for the next available one. You can also book a computer in advance.
To use one of our computers, you need to log in with your library card barcode number and PIN/password. If you do not have a barcode or PIN, speak with a staff member to log in as a guest.
Or register now.
You can print, photocopy or scan at any of our libraries. You will need to
log in with your library card number and PIN/password. If you do not have a library card or PIN/password, speak with a staff member for help with registering or using a guest pass.
See table for printing and photocopying charges:
It is free to use our machines to scan to an email address or your USB drive.
Head over to
your local library and speak to one of our librarians. They can recommend books from the shelf or in the catalogue to help you with your research.
Librarians can also help you look for information using our online resources.
If you wish to book time with a librarian, simply
fill in our Book a librarian online form and we will be in touch.
You are also welcome to use our public computers, free WiFi and other facilities.
If you need one-on-one time with a librarian for help on your research or how to use your device , fill in the
Book a librarian online form.
Most of our libraries have a service desk where a Justice of the Peace is available to the public.
Check out the JP schedule at your local library.
Some of our locations have bookable rooms free for community use and at an hourly rate for commercial use. These rooms are ideal for meetings and workshops.
To know more what else is available at any of our locations,
visit Locations and hours.
Makerspaces are laboratories where you can explore hangarau (technology) and have a go at robotics, 3D printing, app making, music production and much more. Our librarians are always coming up with exciting activities for young people.
Read more about what's available and where Makerspaces are located.
Was this page useful?
To ask for help or information, contact us.