Renewals

You can renew most items up to two times, as long as they have not been requested by someone else. 

*Sheet music with parts on a 90 day loan period can only be renewed once.

The renewal period is the same as the initial check out period.

There is no renewal fee, but if you paid a rental fee to borrow the item, you will need to pay that fee again.

Autorenewal

Our autorenewal function automatically renews most unreturned items on your library account for another 28 days.

• Your first renewal will happen automatically unless the item has been requested by another customer.
• Auto-renewals apply from the due date of the item - ensuring you have another full 28-day loan.
• Most library items can be renewed twice unless requested by another customer.
• You must manually renew your item before the due date if you would like to renew it a second time without accruing overdue charges. If the item has been requested by another customer, you will not be able to renew the item.
• Some library items cannot be renewed, including items requested by another customer, Blu-Rays, DVDs, magazines, CDs, eBooks and eAudiobooks.

Check your due dates on each item in your courtesy email to see which items have been auto-renewed and which ones you need to return to one of our 55 libraries.

Lost or damaged item

Please take good care of any items you borrow. If you lose or damage a library item, please contact us as soon as possible. A replacement charge will need to be paid, which may include an administration fee.

The following overdue charges apply per item per day.                                                                        

It is free to place a request.

There is a $2 charge if you do not pick up a request that has arrived for you (this only applies to adult memberships).

Charges apply to in-depth research, including whakapapa and family history, as well as for the retrieval and supply of articles, including community newspapers.                                         

The first 30 minutes is free. After the first 30 minutes, there is a charge of $25 per half hour.                                          

Any photocopying, printing and postage charges are additional.

Heritage collections are located at Sir George Grey Special Collections, Research Central, Research North, Research South, Research West.     

Many images can be freely downloaded from our heritage photos online resources. Copyright restrictions may apply.                                 

Email us for photo order queries and formats. 

Reproduction fee for commercial use of images, per image - $120 

On-site photography using own camera (with staff guidance, some restrictions may apply) - free

Some libraries have rooms for hire - please contact the relevant library to discuss price and availability.