Auckland Council Libraries: We miss you

We miss you

Image shows yellow text on a purple background. The yellow text says We Miss You.

We know that some Aucklanders have outstanding charges on their library cards for lost or damaged books, which means we might not have seen you in a while.

Make a fresh start at your library between 1 July and 30 September 2022 and we’ll remove all charges for lost and damaged books from your library account. Then we can get you started on an amazing journey with your library card!

Get in touch

There are some easy ways to clear the charges from your library account. 

If you still have the library items, you can return them to any of our libraries, including our mobile libraries, and the charges will be automatically removed. Easy!

If you don’t have the items anymore, that’s all good. Just get in touch with our friendly staff, who will be happy to remove the charges for you.

  • In-person
    Visit your local library or mobile library and chat with our staff.

  • By phone
    Phone (09) 377 0209 and speak with our Te Māpuna Library Connect team.

  • By email
    Fill out our online contact form. Be sure to select ‘Library account charges’ on Step 1 of the form. Go to form

Once we’ve cleared your account, we’ll take the opportunity to update your details and sort you out with a brand new library card! There’s so much to explore at your library – and we can’t wait to welcome you back.

This offer is available from 1 July to 30 September 2022 and does not apply to inter-library loan fines and charges or service fees (for example: research services, borrowing fees and print/photocopying charges).

Auckland Council Libraries:We miss you